---
- SLA risk
- ---:
- Reason
- ---
- Draft action
- ---
9:41Assistant
Which Freshdesk tickets are at risk of missing SLA?
I checked Freshdesk tickets by age, priority, and requester context. I would review these draft actions before updating anything.
FD-924
- SLA risk
- High
- Reason
- Enterprise customer waiting on bug workaround
- Draft action
- Draft reply and escalate to product
FD-918
- SLA risk
- Medium
- Reason
- Refund request missing billing context
- Draft action
- Ask finance for confirmation
FD-901
- SLA risk
- Low
- Reason
- How-to question with known article
- Draft action
- Draft help-center answer
Setup
Guided, about a minute
Category
Support
Changes
Only with your OK
Price
Paid
Freshdesk setup needs your helpdesk URL and one API key.
What you can do with it
What it’s for
Review tickets, contacts, companies, and agents, then draft replies or routing updates for approval.
Try asking
Prioritize Freshdesk tickets by SLA and draft the next response for review.
You approve every write
Changes land as drafts you approve — nothing writes to your accounts without your okay.
Related services
Freshdesk + PageLines.
Meet your assistant in about three minutes. It already knows how to work in Freshdesk — you just say what for.