At PageLines, Inc. ("PageLines," "we," "us," or "our"), we value your privacy and are committed to protecting your personal data. We will never sell your personal data to anyone. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (www.pagelines.com), automation platform, workflow templates, and related services (collectively, the "Services").
We comply with global privacy laws, including the European Union General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), and the Brazilian General Data Protection Law ("LGPD") (collectively, "Applicable Law"). If you have questions, contact us at hello@pagelines.com.
1. What is Personal Data?
"Personal Data" means any information that identifies or can be linked to you, such as your name, email address, workflow configurations, business data processed through our Services, or device details. It also includes any similar definition under Applicable Law.
2. Information We Collect and Why
We collect data to provide and improve our Services, such as helping you build and manage automation workflows, access our community, and receive expert support. Here's what we collect and why:
2.1 When You Use Our Services
- Data Collected: Device info (e.g., type, operating system, browser), IP address (truncated before storage), pages visited, visit duration, and referral source.
- Purpose: To optimize your experience, ensure functionality, and detect misuse.
- Legal Basis: Our legitimate interest (GDPR Art. 6(1)(f)).
2.2 Workflow and Automation Data
- Data Collected: Workflow configurations, automation templates you create or use, integration credentials (encrypted), and execution logs.
- Purpose: To provide our automation services, troubleshoot issues, and improve workflow performance.
- Legal Basis: Contract performance (GDPR Art. 6(1)(b)).
2.3 Community and Support Data
- Data Collected: Discussion posts, support tickets, feedback, and interactions within our community platform.
- Purpose: To provide community services, support, and improve our offerings based on user feedback.
- Legal Basis: Contract performance (GDPR Art. 6(1)(b)) and legitimate interest (GDPR Art. 6(1)(f)).
2.4 Cookies and Tracking
- Data Collected: Standard log data and behavior patterns (e.g., clicks, time spent) via cookies or similar tools.
- Purpose: To operate the Services, analyze usage, and personalize content.
- Legal Basis: Consent where required (GDPR Art. 6(1)(a)) or legitimate interest (GDPR Art. 6(1)(f)).
2.5 When You Contact Us
- Data Collected: Name, email, and message content (e.g., via contact forms or support requests).
- Purpose: To respond to your inquiries or support requests.
- Legal Basis: Legitimate interest (GDPR Art. 6(1)(f)).
2.6 When You Create an Account or Subscribe
- Data Collected: Name, email, payment info (if applicable), and profile details (e.g., company, role).
- Purpose: To set up and manage your account, deliver Services, and process payments.
- Legal Basis: Contract performance (GDPR Art. 6(1)(b)).
2.7 Aggregated Data
We may create anonymous, aggregated insights (e.g., workflow usage patterns, common automation types) from Personal Data to improve our Services. This data cannot identify you.
3. How We Share Your Data
We do not sell your Personal Data. We only share it in these cases:
- Service Providers: With trusted partners (e.g., cloud hosting providers, payment processors) who process data on our behalf under strict confidentiality agreements.
- Integration Partners: When you connect third-party services to your workflows, data may be shared according to your integration settings and those services' privacy policies.
- Legal Obligations: When required by law (e.g., subpoenas) or to protect our rights, your safety, or others'.
- Business Transfers: If PageLines is sold or merged, your data may be transferred as an asset, subject to Applicable Law and this Privacy Policy.
4. Third-Party Links and Integrations
Our Services may link to external sites or integrate with third-party services (e.g., CRMs, email providers, communication tools). We're not responsible for their privacy practices. Review their policies before connecting them to your workflows.
5. Communications From Us
We may send you emails about Service updates, legal notices, community activity, support, or promotions. You can opt out of non-essential emails via the unsubscribe link or by emailing hello@pagelines.com.
6. Your Privacy Rights
Depending on your location, you may have these rights:
- Access: See what data we hold about you.
- Correction: Fix inaccurate data.
- Deletion: Request data removal (subject to legal exceptions).
- Portability: Get your data in a machine-readable format.
- Restriction/Object: Limit or object to certain processing.
- Consent Withdrawal: Withdraw consent for optional processing.
- CCPA-Specific (California): Opt-out of data sales (though we don't sell data).
- LGPD-Specific (Brazil): Ask about entities we've shared data with.
7. How to Exercise Your Rights
Email hello@pagelines.com with your request. Include your name, email, and desired action. We'll verify your identity and respond within 30 days (or as required by law).
8. How Long We Keep Your Data
We retain data only as long as needed for the purposes above, such as:
- Account data: Until you delete your account, plus 30 days.
- Workflow data: Until you delete workflows or your account.
- Usage data: Up to 12 months, unless you object.
- Legal compliance: As required by law (e.g., tax records for 7 years).
9. International Data Transfers
Your data is processed on secure servers in the United States. If accessed from or transferred to other countries, we use safeguards like Standard Contractual Clauses to protect it.
10. Children's Privacy
Our Services are not for children under 13 (or the local age of consent). We don't knowingly collect their data. If we discover such data, we'll delete it. Contact us if your child has provided data without consent.
11. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments
- Secure data centers
- Employee training on data protection
However, no method is 100% secure. We will notify you of any material breaches as required by law.
12. Updates to This Policy
We may update this Privacy Policy. You'll be notified of material changes via email (if you have an account) or a site notice. Changes take effect 30 days after posting. Continued use means you accept the updated policy.
13. Contact Us
Email: hello@pagelines.com
Privacy: privacy@pagelines.com
Address: PageLines, Inc., San Francisco, CA, USA
For complaints, you may also contact your local data protection authority.
14. California Privacy Rights Notice
If you are a California resident, you have additional rights under the CCPA:
- Categories of Personal Information: We collect identifiers, commercial information, internet activity, and professional information.
- Sources: Directly from you, your device, and interactions with our Services.
- Business Purposes: Operating Services, customer support, marketing, and legal compliance.
- Third Parties: We share with service providers and as required by law.
To exercise your CCPA rights, contact us at hello@pagelines.com.