8 replies to this topic

[icjackson]

Okay, I have tried to get this to work and have had to work around it for the sake of time with this site's development, but I really need the drag and drop feature to work now and it never has for me. It's not a plugin issue either; been there, tried that, no effect. I am using Firefox (v. 3.6.13) and even tried logging in in IE to see if it was a browser issue. No dice. The whole area under the drop-down menu is empty and has been since I installed Pagelines :-( I need to use a hook and the instructions I read here in the forum require that I access something within the Template Setup area (something with the Site Header) but since all I can see is the drop down menu, the instructions don't make sense. Please help :-( In case you need it, the url is

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Thx

[Kate]

Hi Ivo - Plugins would've been the first thing I suggested. So, assuming you've disabled all of them and tested it, which it sounds like you have, then... Have you tried testing the theme in a fresh install? I'm not suggesting you do this over your current site. Rather, setup a test directory (even locally) and try it out there, just to make sure nothing's wrong with your theme files. (Something could've gone wrong during download, etc.) Also: have you made any modifications?

[icjackson]

I haven't made any modifications to the theme files; just custom CSS. And it never did work to begin with, so that would rule out modifications, too :-( Do you have any other suggestions before I go to the trouble of a second test install? I don't have a lot of time to spare right now, so I'm hoping that maybe there is a particular file that can be checked for trouble instead of another WP install and then another Pagelines install. If it's the only recourse then I guess I will have to break down and do it sooner or later, but I was hoping for something more straight to the point. Thanks for the help so far, Kate :-)

[icjackson]

Oh yeah - my layout editor has never worked, either. Hope that might be a clue as to what file is corrupt or whatever is going on. Thx

[bryan-hadaway]

What version of PlatformPro are you using? What host are you using? We've seen lots of problems with GoDaddy. Thanks, Bryan

[icjackson]

Not sure what version, Bryan, but I just bought it less than a month ago. And I'm using 1&1 for my web hosting. Thx :-)

[bryan-hadaway]

If you bought it a month ago there is definitely a newer version:

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Thanks, Bryan

[arpowers]

Ivo, reset your layout editor. That may be the issue right there.

[icjackson]

Updating the files with the newer version seems to have done the trick! Thanks Bryan and Andrew :-D