4 replies to this topic

[margeaux7]

I purchased the slider and installed it properly. Neither my vimeo video or a simple graphic will show up. Please assist me. Thank you.

http://www.ehr1.co/

[tmeister]

Hi,

 

The issue is that the Black and White copy do not exist ( http://www.ehr1.co/w...nt_Final_bw.jpg )

 

1 question, the media that you are using was uploaded after the section installation? this is because the section create a Black and White copy for the image, and if you are using media uploaded before you installed the section that copy do not exist.

 

Now, if you upload the images after the section install, please be sure to read this one http://tmeister.net/...ing-any-slides/

 

Best,

Enrique

[margeaux7]

Thank you for such a quick response. See screenshots. Neither image or video shows up.

http://www.maggpie.com/video.png

http://www.maggpie.com/image.jpg

[margeaux7]

Could someone please help me?

[margeaux7]

I gave up and bought vimeo embed after 4 1/2 hours. I never got the video to load in the Ken Burner Slider. Only static graphics.