5 replies to this topic

[medicinebuddha]

Can you please help me figure out why my custom logo is not showing up anymore.

It was working this morning. I removed the old image in order to adjust some colors. After trying to upload the new image, using the Website Setup (Pagelines - Site Options - Website Setup - Upload custom logo), it doesn't show up anymore.

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I've tried both ways: Upload Image and Select From Library.

Thanks.

[Rob]

Hi,

 

Did you save the settings? It appears like there's just no image loaded.

 

Do you have a cache plugin activated? If so, please clear the cache via the plugin's setting after uploading the image again and saving.

[medicinebuddha]

I am Saving Options (in the Website Setup panel) after each attempt to upload or select the image.

I have the plug-in WP Super Cache installed, but NOT ACTIVATED.

When I log in to the File Manager of the host (HostGator), I've looked around for a cache that needs to be cleared, but not finding anything. There is a folder called supercache but it's empty. Do you have any tips for me on this?

What else could it be?

[Rob]

It could be a conflicting plugin.

 

If you didn't get the plugin from PageLines, deactivate it. Test and see if this works.

[medicinebuddha]

Haha. No, it wasn't any of those things. It was something about the way the JPEG was saved. I went back into Photoshop and Saved for Web. Now Pagelines likes it. Thanks.

[Rob]

I'm just very happy you resolved it.