18 replies to this topic

[tranthienkinh]

Hi Everyone, i have an issue with carousel, when i insert carousel, my background disappears (supper resize). Anyone helps me, please? Thanks

Edited by tranthienkinh, 11 December 2012 - 09:25 AM.

[tranthienkinh]

 

Edited by tranthienkinh, 11 December 2012 - 09:46 AM.

[Danny]

The URL in your profile area which is only visible to moderators is not using a PageLines product, can you provide a link to the site in question please.

[tranthienkinh]

Yes, my url: http://loanbaotinmung.net/hoi-thao

[James B]

Hi there, looking through the source code on your site it doesn't seem that you have a supersize background set on the page. Please re-upload the supersize background.

 

If the supersize background still doesn't display after being reset, I'd advise disabling any third party plugins to see if this resolves. Usually if the background and the carousel stop working there's a javascript error on the page. If you've added any additional scripts of codes to site, like ad scripts etc please try removing them to see which one is causing the problem.

[tranthienkinh]

I use the supersize background, you can see other pages.

I disabled all plugins, and deleted codes, but it doesn't work. i don't know why

Edited by tranthienkinh, 13 December 2012 - 06:00 AM.

[Danny]

Hi,

 

You're using version 2.2.5, please update to the latest version 2.3.8, this should resolve your issue.

 

Always remember to keep you sites updated

[tranthienkinh]

Thanks Danny so much,

But, is there any other solution?

[Danny]

This may have been a bug which was fixed in a previous update. We do not actually provide support to users who are using old versions for this very reason. Please update, see if the issue has been resolved and if not we can take it from there.

[tranthienkinh]

Thanks for your suggestion

[catrina]

Did updating resolve the issue for you?

[tranthienkinh]

Sorry I have not enough $ for updating

[James B]

I would suggest in that case maybe try to recreate the page and test in stages, to see what is causing the conflict on the page. We had a client who had an issue like this a while back and recreating the page was what they did in the end and it worked.

[lumigool]

Hello, I have the same problem in my blog page any solution?

 

http://calendariopai...ll.pt/noticias/

[lumigool]

Additional Information:
The problem exists when I view the page with Mozilla Firefox and IE

 

But with google chrome everything appears ok

[batman]

Hi lumigool

Please you can open your own topic, with all your information.

Thanks

[tranthienkinh]

I recreated the page, but not success

[Danny]

@lumigool

 

Your issue is caused by the fact that you do not have your Carousel setup correctly which is cause an infinite loop. To resolve this, please configure your carousel via the settings, you most likely haven't entered any values in these settings:

 

http://d.pr/i/gl8y

Set these options, at the moment you have only two items populating your Carousel.

 

@tranthienkinh  you also appear to have the same issue, please configure your Carousel correctly.

[tranthienkinh]

Wow, it works

Thank you so much much much Danny

Happy Christmas and New Year to YOU and Everyone

Edited by tranthienkinh, 16 December 2012 - 12:56 PM.