19 replies to this topic

[neil]

Hi,

Here is some of the software versions we are using:
Platform Pro 1.4.0 and Platform Base 1.4.0.
Wordpress version 3.4.2
TheCartPress Version 1.2.5.2
TheCartPress Canada Post Version 1.1.0

Bug/Problem:

TheCartPress plugin is working - http://www.kreekspeak.com/shop/
However, in Wordpress, whenever I make an update to a product, the main slider image on the homage page changes and shows the Pagelines Platform intro screen and it's following slides.
The Boxes underneath also get created and show the lorem ipsum text.

So every time I update a product it automatically creates multiple sets of the Pagelines slide images and boxes in Wordpress.
And moving it to the trash does not it help, it just creates new ones.
I also tried to hide the theme intro under Platform Pro Settings/Misc Settings/Show Theme Introduction, however, it does not appear to help with the problem.

Could there be a conflict or some other issue?

Thank you!
Cathy

[Rob]

Cathy,

The first thing I should point out is that the last version of PlatformPro before it was made a legacy product was 1.5.3 and the last version of PlatformBase was 1.4.1. I'd suggest you update those immediately via your launchpad account.

The next thing I'll point out is that both are legacy products are thus will not be updated to resolve conflicts like these which will pop up from time to time with outdated software.

My sincerest recommendation would be to upgrade your PlatformPro installation to PageLines Framework as soon as possible. At some point, and I cannot say when, support for PlatformPro will be very limited if not non-existent. TheCartPress does work with Framework.

[neil]

Thanks for your quick reply!

I tried updating the theme and it still causes the intro slides and boxes to reappear.
So we will try upgrading to the framework and see if that works.

Thanks,
Cathy

[Danny]

Hi Cathy,

Glad to hear you're upgrading to PageLines Framework, if the issue persists even after the upgrade, reply here and inform us!

[neil]

Hi,

I got approval and have updated to the new framework v.2.3.7.

However, the issue persists and the pageline intro slides and boxes reappear again whenever I update a product.

http://www.kreekspea...flymetothemoon/

Thanks for your help!
Cathy

[James B]

Hi Cathy, do you have any other plugin installed other than Cartpress? If so disable them and try a new product to see if the same thing happens. Could be another plugins conflicting.

[neil]

Hi James,

 

Unfortunately, no luck. I turned everything off except for the cart press and their canada post shipping plugin.

This is how it currently looks:

http://www.kreekspea...flymetothemoon/

 

Also, after installing the new framework, the width of the web site seems smaller.

The main slider use to look bigger and the navigation menu used to fit one more item across the top. I've added an home and shop link for testing at the moment so has extra links. Did the site get scaled down somehow?

 

Thanks

[Rob]

Neil,

 

In Dashboard > PageLines > Site Options > Layout Editor, just as with PlatformPro, you should see a graphic layout editor, where you may drag the left edge of the site further to the left to widen the site to the size you wish.

 

The slider has settings for height that may be set in a variety of new ways not previously available in PlatformPro.  You may wish to check out our new docs http://support.pagel...lines.me/docs/ 

[Simon_P]

Hi,

I got approval and have updated to the new framework v.2.3.7.

However, the issue persists and the pageline intro slides and boxes reappear again whenever I update a product.

http://www.kreekspea...flymetothemoon/

Thanks for your help!
Cathy

are you using the default set? or did you create your own set of features?

[neil]

Hi,

 

We created our own set of features and boxes. I created a new copy of the site before upgrading.

 

This is what it is supposed to look like - http://kreekspeak.com

but when I update a product this is what happens and shows the pagelines intro info - http://kreekspeak.com/flymetothemoon/

[Simon_P]

Can you screenshot the page meta settings? Or easier PM me an admin login and i'll take a quick look.

[neil]

Sounds good, just sent a message.

 

Thanks

[Simon_P]

There you, fixed. As i thought your features and boxes were set to defaults. You should always create your own sets and not use the defaults, they are there as a demo.

 

 

Anyway fixed them both for you.

[neil]

Great, thanks! I'm glad it isn't showing up on the home page anymore.

 

However, in the tool, under features and boxes, it still creates duplicates unfortunately.

[Simon_P]

Can you give me exact steps that create these duplicates.

[neil]

Products => Edit (for any product)  => click Update. You don't have to make any changes to a product, just clicking update will do it.

 

Than you should see the new pageline sliders and boxes under Features and Boxes.

[Simon_P]

Yes this has come up time and time before...

 

Seeing as thats the ONLY plugin you have active I might be able to find out why this is happening, as long it does the same for me on my dev install

 

I'll let you know when i have something...

[neil]

Haha, yes, one too many plugins

 

Sounds good, thanks for your help!

[Simon_P]

Updated cartpress, problem seems t have stopped. Was unable to duplicate locally using the latest version.

 

You should probably update the rest of your plugins, you have 10+ out of date, if your not using them delete them

 

Always keep plugins up to date.

[neil]

Super! Thank you very much. So happy it is working now.

Will do, have updated the plugins and will be removing the others.

 

 

Dec.10th update - I will create a new post for this issue:

Also, could you help me with one other issue?

The width of the new site is showing as 930 px wide. It is smaller then the original site which is 960 px wide.

I've looked at the documentation and have tried editing the Layout Editor settings.

Also tried putting a static height in the Page Options/Features.

 

However, I see under Layout Editor/Layout Dimension Editor/ the static width is 960 px but the new Content Percentage box shows 68.57%.

Does this affect the width by any chance? Not sure how to change it.

 

Thanks