10 replies to this topic

[christopher_a]

Just updated to 2.3.5 and Vanilla is broken. No forum pages will load, every thread brings up a 404 error. Also the "log-in with wordpress" via js connect is now broken and loads a 404 'page not found error' too.

[Rob]

Usually a 404 error indicates an out-of-place permalink setting. Simply go to Dashboard > Settings > Permalinks and without changing any settings, just click the Save button. This will update the permalinks and should correct the 404 errors.

If not, please let us know.

[christopher_a]

Tried that before I posted the issue here, but I did it once more for you, and still 404'd.

After I tried switching permalinks from 'post name' back to 'default' which directs all forum thread links to the default Wordpress posts page. Changed it back, and threads = 404 again.

[James B]

Hi there, I've just checked your site to see if we can assist further and the forum seems to be displaying. Did you manage to resolve this issue or do you need further help. Please let us know

[James B]

ah take that back, just tried to go into it and saw the 404.

I've not used Vanilla before so I'm just gonna suggest some things which instantly come to mind, they might not be relevant to this situation, but might make sense somewhere etc.

Is everything published, nothing holding as a draft/preview anywhere? No slugs changed on any of the pages? In the admin area, can you see the content which is bringing up the 404 anywhere?

[christopher_a]

I can't even get to the Vanilla dashboard, it seems like anything beyond the main forum index results in a 404 error.

There is nothing saved as a draft/preview in Wordpress.

[Rob]

I suspect in this case, that you may have updated Vanilla as well resulting in the unintentional deletion of Vanilla's .htaccess file.

Contact your host and ask them for a restoration of your server from before you made the change. It's really not related to PL's update.

[christopher_a]

Thanks, that helped point me towards the .htaccess file, but not actually a deletion issue. I found on the Vanilla community forums that there was an Apache update for BlueHost that requires a change in the .htaccess file in the Vanilla install directory:

Please Login or Register to see this Hidden Content

should be edited to

Please Login or Register to see this Hidden Content

I'm not with Bluehost, but editing the .htaccess file fixed this on my host, so perhaps they too rolled out a similar update which requires a more direct path?

However I updated Vanilla before the v2.3.5 update was available and everything was working smoothly, so either updating to v2.3.5 freaked it out, my webhost's Apache update changed something, or there's something else I broke somewhere.

[Danny]

Hi,

Is this issue now resolved ?

[carl007]

I had the same problem, followed the instruction on Vanilla forum to fix the issue by changing some details on the .htacces file but i was unsuccessful. I have to reinstall the forum and start afresh.

[Rob]

Carl,

 

Thank you for letting us know.

 

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