6 replies to this topic

[jessica]

Hi,

This morning I wanted to update my website www.weloveamsterdam.com, only to find out that the website had disappeared. The only thing what's left is a link to pagelines.

The dashboard and all the pages seem to be ok, only when i click to see the preview - i get a white page with a link to pagelines.

Please help me out.

Thanks.

[batman]

Hi jessica
First please make a backup before continue (Database backup and site backup, Export your PageLines settings, Save all our custom CSS and other customizations you've done)
Then try to deactivate all plugins.
Activate one of the default themes that come with WordPress and see what happened.
If a default theme works fine, i suppose that you need a new installation of the theme.

[jessica]

Hi Batman,

Thank you for your response.

The default theme works allright (with activated and deactivated plugins).

The problem lies indeed in the platform pro theme.

Re-installing the theme is for me a last option, because it will take me hours / days to fix this (since I am not a whizzkid). I would like to know what has caused this error.

[jessica]

I've re-installed the theme and the problem is fixed.

[batman]

Hi again
Thanks for letting us know, I'm glad you've got it resolved

[jessica]

You're welcome Thank you for your advise and time.

[Rob]

The topic was marked as resolved.