3 replies to this topic

[kakadong]

After activate the kenburner slider (

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) , all BIGGER image I upload become B/W .

The auto-generate image thumbnail is still colorful , but the primary image I upload become B/W.

If the image I upload is relative small size , the image is still colorful.

But , if the image size is much bigger such as 1920*1080, the image will become B/W .

this strange behavior will disappear when I delete the kenburner folder by FTP.

Can you ask the devloper of this section to correct this issue?

[batman]

Hi
You can ask to Enrique Chavez
You should write to him or post a comment on the product page.

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There's a contact button there as well. If you don't receive a reply in 3 days, let me know and I'll push it along. I recommend both the contact and the comment.

You wait more and less 72 hours that Enrique will reply your question (you remember the weekend), I used this method

[kakadong]

Thanks.
I have make a REQUEST in the developer's Help Desk.
If I have something New, I will post it here.

[Rob]

Most likely this is the effect of the large image size being optimized (somehow) to reduce file size. That would explain why it doesn't happen with smaller images.

It's not advisable to use huge images since some browsers (IE9, for example) don't rescale. With any slider, I recommend everyone keep their images the same size.