22 replies to this topic

[reidwalley]

Rob, thanks for the netiquette guidance.

[Rob]

Debbie, have reopened this topic and apologize for the confusion. Unfortunately, people do not realize this is a moderated support forum where we endeavor to give individual attention to each client's needs. When others post similar problems, it only serves to confuse the subject. What may appear to be the same will always have different variables, thus it's really important that we help people one-on-one.

It's quite possible to have the same error caused by several different causes. If the solution we provide to one person doesn't work for another, soon the work on the client end to fix it is multiple times the volume needed. We are happy to examine each case and even if we have to repeat things, it's much better than having clients delayed in their solutions.

[Rob]

I have submitted a bug report and requested that an additional option be created for white text without overlay, and correction of the current coding.