55 replies to this topic

[davecfm]

Hello, Without changing anything on my website, it is now horribly messed up. I contacted my host to see if it was on their end. It was not. I updated my version of wordpress and now pagelines is no longer my theme. When I try to activate the pagelines theme I receive this message: Warning: Invalid argument supplied for foreach() in /hermes/bosweb/web138/b1387/ipg.decummingscom/davec/wp-content/themes/platformpro/includes/class.layout.php on line 187 Issue setting layout a Fatal error: Cannot use string offset as an array in /hermes/bosweb/web138/b1387/ipg.decummingscom/davec/wp-content/themes/platformpro/includes/library.functions.php on line 223 Can anyone help please? Thanks, Dave

[Rob]

Dave, Did you have any customizations in PlatformPro? If so, where are they located?

[davecfm]

Ragelone, Not sure I follow. Customizations in what sense? Certainly have custom css, etc.

[catrina]

I think rangelone also means customizations in the theme (any additions to the functions.php file in PlatformBase, for example - that is, if you were using it).

[davecfm]

I don't remember touching any of the php files. That's not to say I didnt...I just don't remember. I made the site last year. I'm sure that answer doesn't help. Sorry.

[catrina]

Ahhh, hm. Did you at least have PlatformBase installed? There's a chance that some changes (maybe not too many) were made in there.

[davecfm]

Is PlatformBase the updated to the theme from a few months ago?

[catrina]

PlatformBase is the child theme for PlatformPro. I'm not sure what update to the theme you're referring to (unless you mean PageLines Framework, which isn't an upgrade to PlatformPro, but a separate framework).

[davecfm]

Pagelines Platform is what I have....Version: 1.5.2

[catrina]

Okay, so you probably didn't make any customizations since you don't have PlatformBase (and customizations in the code in PlatformPro is advised against). Have you tried installing a fresh version of PlatformPro (it's recommended that you install 1.5.3)?

[davecfm]

Haven't tried to install 1.5.3. How would I update when I'm unable to activate the the original?

[davecfm]

Would I need to re-purchase?

[catrina]

You don't need to re-purchase since it's an upgrade. Is a a download for it available on your Launchpad account? You can move the original out of your WordPress install and onto your computer using FTP so that you don't lose it and you'll be able to install the upgrade as a test to see if the problem persists.

[davecfm]

Where would I find my launchpad account? Sorry for the amateur questions...I am completely lost in all of this and am very worried I've lost my site. Would a site backup/ restore from my host be wise? I could go back a a few days.

[davecfm]

Is there anyway I could pay someone from pagelines to fix this? I just read the theme may be corrupted? http://www.pagelines...erious-issue/p1 I don't know where my "launchpad" is and my wordpress dashboard is not usable with the original error message appearing for most functions. I put so much work into my site and the thought of losing it makes me sick to my stomach. Please help!

[Danny]

Hi Dave, You can access your PageLines Launchpad here - http://www.pagelines...hpad/member.php Simply login, download Platform Pro which will be version 1.5.3 and then using your favourite FTP client, navigate to: /wp-content/themes/platformpro/ Rename this folder to something like "old_platformpro" ~ without quotes. The upload the new platformpro you have just downloaded, from your launchpad. Once the upload has been completed, login to your Wordpress admin dashboard > Appearance > Themes and then active Platform Pro (the new one, you just uploaded). This should resolve your issue.

[davecfm]

Hi Danny, I started to do what you recommended above. I re-downloaded PlatformPro from the "your products" page of my Launchpad, unzipped, and then uploaded the new file to themes folder using FTP. All seems well (not sure I actually downloaded version 1.5.3 though) I still cannot enter my wordpress.org dashboard. I cant even get to the log in screen. http://davec.fm/wp-login.php Thanks

[catrina]

It says in the errors that the install is still the old PlatformPro install. Can you try logging into the new PlatformPro install?

[davecfm]

I noticed that too. How do I log in to the new? What URL would I use aside from http://davec.fm/wp-login.php?

[catrina]

Since old PlatformPro is the theme you have activated, that's why the log-in screen pops up for that one instead of the new one, so there isn't any other log-in screen to use. Try just removing the old one from your site (using FTP) by moving it temporarily to your desktop and leaving the new install of it there then try accessing the log-in page again.