Basic Troubleshooting

Occasionally, WordPress themes can develop problems.

The most common problems are…

• Plugin Conflicts
  To test and fix, simply turn off all plugins.
  If this fixes your issue; selectively activate the until you find the culprit.
• HTML Markup Issues
  Having unclosed HTML tags, or incorrect markup in your content. Especially with Javascript related elemtents (sliders, carousels, etc..)
  How to text and fix Use the w3 validator, it will check your site markup for potential errors.
• Hosting/Server Issues
  Sometimes, hosting companies have abnormal settings or out-dated software.
  How to text and fix Check with your hosting company and run any errors past them. They will be able to help point you in the right direction.
• Not PHP 5 or WordPress Version 3.0
  All PageLines software requires these software versions.
• An Incorrect Install
  Incorrect folder names or incomplete file uploads can create havoc. Check your folder names to make sure they are lower-case, without special characters or ‘spaces.’ With child themes, make sure the style.css (in the child theme) is looking for the right parent theme, in the right place.

Common Errors & Their Solutions

Error:

Fatal error: Allowed memory size of [number] bytes exhausted (tried to allocate [other number] bytes)

Solution:

You are maximizing the amount of memory available on your server. This is commonly caused when using several ‘advanced’ plugins. To fix this, contact your hosting provider and ask them about increasing your capacity.

In advanced cases, you may have to adjust your memory limit yourself in your php.ini file and by adding a WP_MEMORY_LIMIT setting to your wp-config.php file.

Error

Your features, or other javascript effect has stopped working (e.g. Carousel, etc…)

Likely Causes and Solutions:

When your features or other Javascript effect has stopped working, you most likely have some kind of Javascript error. This is usually caused by plugin conflicts or HTML markup errors.

To test for this you can use firebug, which will show you any Javascript errors.

To fix the problem, disable plugins and run an HTML validation to isolate what is causing your issue, and then fix it.